We all know that first impressions are really important … when we walk up to a paypoint at our local supermarket, we’re irritated when there is zero eye contact from the cashier, or when she’s too busy having a conversation with her fellow worker on the other side of the shop, right?
Now, more than ever, frontline communication in the veterinary environment is seen to play a pivotal role in the success or failure of vet shops and the veterinary practice’s front shop area. The truth of the matter is, even if your pricing and range are really competitive, the customer’s return spending is often determined by the interaction he or she experiences with frontline staff.
Education plays a vital role, and oftentimes, vets are so busy with their patients that little time, if any, is spent on doing in house training of veterinary reception and sales personell. Furthermore, when it comes to sales or technical training for veterinary staff most vets have no formal strategy or plan for the development of their staff. In fact according to research, only 16 percent of general business companies develop and deliver all training in-house. This means that veterinarians are not far off from the rest of the crowd. However, we have always been a progressive, trend setting and innovative profession, and as such we can change the world by changing the way we educate our staff and ourselves.
So, relax! Let Eduvet take care of your front line staff training for you! The key is to outsource the task to someone who can make your staff smarter. Eduvet is an exciting new initiative offering you the opportunity of training your frontline staff in the most efficient way. They will be given training in frontline strategies, and given the tools to positively influence your clients’ perceptions of your practice and make every visit count. Our aim is to have your clients believing that YOUR practice or shop is the only one for them … that it’s their ultimate pet solution! Eduvet provides SETA accredited skills programs for veterinary receptionists and sales staff who work in vet shops.
Sales and Marketing Training held on 18 Sep 2010 in Johannesburg:
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Sales and Marketing Training held on 15 Jan 2011 in George:
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Sales and Marketing Training held on 22 Jan 2011 in Cape Town:
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Sales and Marketing Training held on 29 Jan 2011 in Cape Town:
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Sales and Marketing Training held on 5 March 2011 in Durban:
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Sales and Marketing Training held on 26 March 2011 in Pretoria:
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Sales and Marketing Training held on 16 April 2011 in Johannesburg:
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Sales and Marketing Training held on 7 May 2011 in Nelspruit:
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Sales and Marketing Training held on·14·May 2011 in East London:
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Sales and Marketing Training held on 28 May 2011 in Pietermaritzburg:
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Sales and Marketing Training held on 18 August 2012 in Johannesburg:
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Sales and Marketing Training held on 20 October 2012 in Cape Town:
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Sales and Marketing Training held on 27 October 2012 in Cape Town:
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Sales and Marketing Training held on 17 November 2012 in Durban:
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Sales and Marketing Training held on 24 November 2012 in Pretoria:
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